Feedback: how to give and receive it
Feedback is one of the most effective employee development tools, yet many avoid it because they don't know how to deliver it in a way that is heard and accepted. According to our 360° assessment data, every third leader provides too little feedback. During the training, participants learn how to give praise that motivates, address mistakes without dampening motivation, and receive criticism without defensiveness. Participants practice conversations they actually have to hold at work.